1.0TIDWIThttps://www.tidwit.com/enDiego Carmonahttps://www.tidwit.com/en/author/dcarmona/TW Omnichannel Connectrich600338<blockquote class="wp-embedded-content" data-secret="pfCSwPDJZU"><a href="https://www.tidwit.com/en/documentation/ecosystem-ai/tw-omnichannel-connect/">TW Omnichannel Connect</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.tidwit.com/en/documentation/ecosystem-ai/tw-omnichannel-connect/embed/#?secret=pfCSwPDJZU" width="600" height="338" title="“TW Omnichannel Connect” — TIDWIT" data-secret="pfCSwPDJZU" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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Administrator Manual — TIDWIT Platform 1. Introduction Omnichannel Connect is the customer engagement hub of the TIDWIT platform. It centralizes every conversation between your users and your AI agents (or human agents) across multiple channels — Application, WhatsApp, Instagram, Facebook, Web, Gmail and Microsoft Exchange — and provides the tools needed to triage, moderate, and […]https://www.tidwit.com/wp-content/uploads/2026/07/image-12.png390261