1.0TIDWIThttps://www.tidwit.com/enDiego Carmonahttps://www.tidwit.com/en/author/dcarmona/rich600338<blockquote class="wp-embedded-content" data-secret="tlrIbHzQ6e"><a href="https://www.tidwit.com/en/documentation/omnichannel-connect/omnichannel-connect-contacts/">Omnichannel Connect Contacts</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.tidwit.com/en/documentation/omnichannel-connect/omnichannel-connect-contacts/embed/#?secret=tlrIbHzQ6e" width="600" height="338" title="“Omnichannel Connect Contacts” — TIDWIT" data-secret="tlrIbHzQ6e" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.tidwit.com/wp-includes/js/wp-embed.min.js </script> Role: Administrator Objective: Review contact profiles, conversation history, actions, and contact filters. The Contacts submodule is the directory of every user who has interacted with the agents of the node. From there administrators can browse contact profiles, review their conversation history and manage their records. 3.1 Main Page Click on Contacts in the Omnichannel Connect menu to open the […]https://www.tidwit.com/wp-content/uploads/2026/09/image-44.png1820600