1.0TIDWIThttps://www.tidwit.com/enDiego Carmonahttps://www.tidwit.com/en/author/dcarmona/rich600338<blockquote class="wp-embedded-content" data-secret="WGuaqdJjll"><a href="https://www.tidwit.com/en/documentation/omnichannel-connect/omnichannel-connect-conversations/">Omnichannel Connect Conversations</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.tidwit.com/en/documentation/omnichannel-connect/omnichannel-connect-conversations/embed/#?secret=WGuaqdJjll" width="600" height="338" title="“Omnichannel Connect Conversations” — TIDWIT" data-secret="WGuaqdJjll" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.tidwit.com/wp-includes/js/wp-embed.min.js </script> Role: Administrator Objective: Search, filter, open, manage, and collaborate on customer conversations. The Conversations submodule is the inbox of Omnichannel Connect. It lists every conversation handled by the agents of the node and lets administrators search, filter, open and act on each one of them. 2.1 Main Page Click on Conversations in the Omnichannel Connect menu to open the […]https://www.tidwit.com/wp-content/uploads/2026/09/image-35.png1812606