{"version":"1.0","provider_name":"TIDWIT","provider_url":"https:\/\/www.tidwit.com\/en","author_name":"Diego Carmona","author_url":"https:\/\/www.tidwit.com\/en\/author\/dcarmona\/","title":"Omnichannel Connect Overview","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zCI3GeRKKD\"><a href=\"https:\/\/www.tidwit.com\/en\/documentation\/omnichannel-connect\/omnichannel-connect-overview\/\">Omnichannel Connect Overview<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.tidwit.com\/en\/documentation\/omnichannel-connect\/omnichannel-connect-overview\/embed\/#?secret=zCI3GeRKKD\" width=\"600\" height=\"338\" title=\"&#8220;Omnichannel Connect Overview&#8221; &#8212; TIDWIT\" data-secret=\"zCI3GeRKKD\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.tidwit.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Role:&nbsp;Administrator Objective:&nbsp;Understand the Omnichannel Connect modules and their purpose. Omnichannel Connect&nbsp;is the customer engagement hub of the TIDWIT platform. It centralizes every conversation between your users and your AI agents (or human agents) across multiple channels \u2014 Application, WhatsApp, Instagram, Facebook, Web, Gmail and Microsoft Exchange \u2014 and provides the tools needed to triage, moderate, [&hellip;]","thumbnail_url":"https:\/\/www.tidwit.com\/wp-content\/uploads\/2026\/09\/image-32.png","thumbnail_width":315,"thumbnail_height":211}