1.0TIDWIThttps://www.tidwit.com/esDiego Carmonahttps://www.tidwit.com/es/author/dcarmona/rich600338<blockquote class="wp-embedded-content" data-secret="w1Fp209NqC"><a href="https://www.tidwit.com/es/documentation/omnichannel-connect/omnichannel-connect-reports/">Omnichannel Connect Reports</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.tidwit.com/es/documentation/omnichannel-connect/omnichannel-connect-reports/embed/#?secret=w1Fp209NqC" width="600" height="338" title="«Omnichannel Connect Reports» — TIDWIT" data-secret="w1Fp209NqC" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.tidwit.com/wp-includes/js/wp-embed.min.js </script>Role: Administrator Objective: Analyze engagement, ticket distribution, response times, and resolution performance. The Reports submodule consolidates the analytics of Omnichannel Connect into the Omnichannel Conversation Reports dashboard. The header shows the last refresh date of the data and exposes the global filters that apply to every section of the dashboard. 5.1 Dashboard Header and Filters At the top of […]https://www.tidwit.com/wp-content/uploads/2026/09/image-62.png1806792