1.0TIDWIThttps://www.tidwit.com/esDiego Carmonahttps://www.tidwit.com/es/author/dcarmona/rich600338<blockquote class="wp-embedded-content" data-secret="3Rjw92ykTf"><a href="https://www.tidwit.com/es/documentation/omnichannel-connect/omnichannel-connect-settings/">Omnichannel Connect Settings</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.tidwit.com/es/documentation/omnichannel-connect/omnichannel-connect-settings/embed/#?secret=3Rjw92ykTf" width="600" height="338" title="«Omnichannel Connect Settings» — TIDWIT" data-secret="3Rjw92ykTf" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.tidwit.com/wp-includes/js/wp-embed.min.js </script>Role: Administrator Objective: Configure conversation and task defaults, integrations, emails, custom fields, Ticket Types, and Ticket Triggers. The Settings submodule is the configuration area of Omnichannel Connect. The current interface is organized into seven tabs: General Conversations, General Task, Integrations, Emails, Custom Fields, Ticket Types and Ticket Triggers. These tabs control conversation and task defaults, integrations, email […]https://www.tidwit.com/wp-content/uploads/2026/09/image-46.png1015901